Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you purchased it. 

To start a return, you can contact us at frontdesk@eurohomedecor.com. Please note that returns will need to be sent / brought to the following address: [4309 Steeles Avenue West, Toronto ON M3N 1V7, Canada]. Returned panels are subject to a 20% restocking fee. All refunds have a 3% payment processing fee deducted.

You can always contact us for any return question at frontdesk@eurohomedecor.com. 

Damages and issues
If you receivee a shipping quote from us and your order was shipped, please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frontdesk@eurohomedecor.com.